Standardize review asks, response SLAs, and analytics across dozens of sites without losing local manager autonomy.
Franchise and multi-unit operators face uneven ratings when each manager improvises. Corporate needs visibility; local GMs need tools that respect their market. The playbook balances templates, audits, and empowerment.
Use this whether you run hotels, restaurants, or retail services.
Set non-negotiables: response time, banned phrases, escalation tiers. Allow local examples in replies so Austin sounds like Austin, not headquarters. Publish a living policy wiki.
Roll up every Google listing into multi-location review management. Flag locations falling below rating or velocity thresholds automatically.
Mystery shop quarterly for broken QR links and missing table tents. Corporate marketing supplies creative; stores execute placement checklists.
Rank regions by improvement, not only absolute stars, to reward momentum. Pair review analytics with short coaching calls for laggards.
Food safety or data incidents need centralized comms approval. Pre-draft holding statements. Resume local voice after clearance.
Review Revolution built multi-location review management for operators who outgrew spreadsheets. Align with daily operations reputation habits.
Want this fully automated?
Get startedStandardize review asks, response SLAs, and analytics across dozens of sites without losing local manager autonomy. Franchise and multi-unit operators face uneven ratings when each manager improvises. Corporate needs visibility; local GMs need tools that respect their market. The playbook balances...
Businesses looking to grow their online reputation and Google reviews.
Features
Multi-Location Review Management
Multi-location review management for chains, franchises, and agency portfolios. Manage reviews across every site and platform from one dashboard.
Features
Review Dashboard
Unified review dashboard for online reviews, AI replies, QR analytics, and reputation metrics. One control centre for multi-platform reputation management.
Features
Review Analytics
Review analytics and review insights dashboard. Track rating trends, sentiment, review velocity, and reputation health over time.
Blog
Why Reputation Management Should Be Part of Your Daily Operations
Discover why the strongest hospitality reputations are built through daily operational excellence, not occasional marketing campaigns, and how every team member influences what guests eventually say online.
Solutions
Restaurant Review Management Software
Restaurant reputation management software to get more Google reviews, improve your Google rating, and automate review replies for cafes, bistros, and dining groups.
Platforms
Google Review Management
Google review management and Google review automation for local businesses. Collect reviews, sync Google Business Profile, automate AI replies, and improve your Google rating.