Reputation Academy
    02

    Feature Guides

    A deep-dive into every core feature.

    Each core feature is designed to compound: more signal from customers, less manual work for managers, and clearer reporting for owners. Here is how to think about each module.

    AI Reply Engine

    Auto-reply (or approve-first) keeps your Google presence active. Configure tone, guardrails, and which locations are in scope.

    Use pending queues when you want legal or HQ to sign off before anything goes live.

    Smart QR Code System

    QRs encode your flow so scans land in the right experience for that venue or campaign. Track scans and conversion where the product exposes metrics.

    Prefer SVG or PDF for large-format print so codes stay crisp at distance.

    Rating Request Emails

    Send timely requests after service with copy that asks for honest feedback. Respect frequency limits and keep lists clean to protect deliverability.

    Pair email asks with in-venue QR for guests who never open mail.

    Review Dashboard

    Centralise Google reviews, response status, and trends. Filter by location, date, or rating when you run stand-ups with the team.

    Star private feedback separately so you fix issues before they become one-star essays.

    Daily SEO Booster

    Where enabled, SEO workflows help you publish helpful content tied to your market - useful when local search is competitive.

    Treat articles as assets: promote them from email footers and social, not only as one-off posts.

    Multi-location Management

    Roll up reporting for groups while letting each site keep its own QR and tone tweaks. Great for small chains and management companies.

    Align naming conventions for businesses and QRs early so exports and handovers stay painless.